How to Manage the Whitelist and Blacklist in MailScanner

MailScanner allows you to manage email senders by adding them to a whitelist (approved senders) or a blacklist (blocked senders). Here’s how to manage these lists through MailScanner in cPanel:

1. Log in to cPanel

   • Access your cPanel by entering https://yourdomain.tld/cpanel in your web browser.

   • Enter your cPanel username and password.

   • Detailed guide: Accessing your hosting control panel (cPanel)

2. Open the MailScanner page:
   
   
   
   

3. Select Email Black/Whitelist Settings:
   
   
   
   

4. To add an email address or domain to the whitelist:

   • Enter the email address or domain in the Spam Whitelist text area.

   • Emails from these senders will bypass spam checks in the future.

   • You can add up to 30 entries using the exact email address or wildcards (*) for the user and domain (e.g. *@friendlydomain.tld, name@*.tld or *@*.tld)

   • For advanced users: It is also possible to whitelist IP addresses and netblocks of trusted mail servers.

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5. To add an email address or domain to the blacklist:

   • Enter the email address or domain in the Spam Blacklist text area.

   • Emails from these senders will be blocked automatically.

   • You can add up to 30 entries using the exact email address or wildcards (*) for the user and domain (e.g. *@spammerdomain.tld, name@*.tld or *@*.tld)

   • For advanced users: It is also possible to blacklist IP addresses and netblocks of untrusted mail servers.

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6. You can also remove entries from the whitelist or blacklist if necessary.

7. Click on the Change button to apply the changes.

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This process helps ensure important emails are not missed and that unwanted emails are filtered out effectively.

Updated by SP on 12/11/2024