If an email was mistakenly marked as spam, you can release it to your inbox and mark it as "ham" (non-spam) to improve MailScanner’s accuracy. Here’s how:
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Log in to cPanel
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Access your cPanel by entering
https://yourdomain.tld/cpanelin your web browser. -
Enter your cPanel username and password.
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Detailed guide: Accessing your hosting control panel (cPanel)
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Open the MailScanner page:
- Go to the MailControl section:
- Click on the button in the View/Status column next to a spam email which you would like to analyse and learn as "Ham" (non-spam):
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Check the email content and headers carefully and assure that it is a legitimate email.
- To help MailScanner learn that this email is not spam, scroll down to the Actions section and click on the button Learn as Ham. This action trains the spam filter to recognise similar emails as legitimate in the future.
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Go back and click on the Release (direct) button. This action will deliver the email directly to your inbox. Please note that it will retain the same date and time, so you may have to look for the email in your inbox from the date it was originally sent.
By releasing and marking emails as "ham", you help refine the filtering process and reduce future false positives.
Updated by SP on 25/11/2024
