Our team is here rain or shine to assist you. There are four ways you can get in touch.
(1) Support Tickets
MAXER offers assistance 365 days a year through our support helpdesk for sales, billing and technical enquiries. You can easily open a new support ticket at https://my.maxer.com/submitticket.php
We aim to respond to the majority of support tickets within a few hours, with many being addressed within 20 minutes. Response times can vary depending on the nature of your enquiry, its complexity, and the current volume of support requests. Some issues may also require additional time to investigate or resolve.
(2) Live Chat
Live chat is available for sales and billing enquiries, as well as to discuss existing support tickets or basic setup questions. Live chat is located at the bottom-right corner of the Maxer website and can be accessed using the blue chat icon. There is also a "Chat" link at the top of every page.
Our AI assistant, Fin, uses the latest AI technology and can answer many questions straight away, so give him a try! You might be surprised by just how much he can help with. If needed, you can also ask to be connected to one of our team, and we'll be happy to help you.
For more complex issues that cannot be resolved during the chat session, we may ask you to open a support ticket to ensure you receive the most detailed assistance.
Our team are generally available via live chat for around 14 hours each day.
(3) Phone Support
Phone support is available for sales and billing enquiries, as well as to discuss existing support tickets or basic setup questions. Please ensure you have a ticket number ready when you call, so we can provide you with the best possible support.
For all issues, big or small, we recommend creating a support ticket. This allows us to ensure you receive the quickest response from the most qualified team member, complete with helpful links and detailed instructions when necessary.
Between our offices, our phone lines are open 16 hours a day - Monday-Friday 9am-5pm Irish/UK time and Monday-Friday 9am-5pm Melbourne time
Please call the number most local to you and the system will direct you to the office open at that time.
- UK: 028 9002 5008
- Ireland: +353 1 691 7108
- US/Canada: 312 489 8319
- Australia: 038 518 4263
We aim to answer calls promptly, but availability can vary depending on call volumes. If you're unable to reach our team, please create a support ticket and we'll get back to you as soon as possible.
(4) WhatsApp
We're currently trialing WhatsApp for sales and billing enquiries. You can message us on our Irish office number: +353 1 691 7108
We aim to respond to the majority of messages within a few hours.
Updated by PA on 26/09/2026
