Firstly, please don't panic!
Quite often an account gets suspended because of an overdue payment. Login to your client area and view your invoices. Pay any outstanding invoices to get your account automatically re-activated. There is no need to contact us if this is the case. Simply pay the overdue invoices, then our system will notice the payment and immediately unsuspend your account.
Important: It is vitally important to make sure that your main email address you used to register an account is accessible. If you no longer use this email address, you must ensure you update it to one that you use on a regular basis. We cannot be held responsible if an account is suspended for lack of notification as our billing system will send out an average of 15 emails from invoice creation to due date! These are sent to the email address set under your Maxer account, so please make sure that it's valid and can receive emails. This is probably the most common issue for suspended accounts.
We also recommend keeping your card details on file and keep auto-renewal enabled so domains/services are automatically renewed. Our billing system will attempt to charge your card 5 days in advance of the renewal date and you'll receive a notification if there's any issue with the payment. This will give you some time to react if your card is no longer in use or has expired.
Some other reasons for suspension can be an issue with abusive activities on your account. This is dealt with by our Abuse & Compliance Department only, which can be contacted via our support ticket system. You will always be notified by the Abuse & Compliance Department if there is an issue on your account. A simple reply to this email acknowledging it and following the instructions given should get your account unsuspended and allow you to access it again. Our Abuse & Compliance Department cannot be contacted by phone because we require a written record of any abuse issues.
If you require any assistance, please contact our billing team.
Updated by SP on 29/12/2022
