From January 2023 Direct Debit is now available to all Maxer clients!
Maxer offer a variety of payment methods including Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Bank Transfer and now Direct Debit.
A Direct Debit is an arrangement between Maxer and your bank, allowing renewal fees for your Maxer services to be debited directly from your nominated bank account. It is commonly used in many countries to pay for utility bills. In the past you would need to fill out a paper mandate; these days it can be setup online in just a few minutes!
Ready to setup direct debit on your account for first time?
You can setup Direct Debit by following three simple steps!
Step 1: A few prerequisites
- Your nominated bank account must be in the same currency as your Maxer account. For example, a UK customer must use a UK bank account. If you are unsure, please check the table further down.
- A new Direct Debit can take up to 5 working days for some banks to process. If you are placing a new order, it may not be activated until the payment has cleared. Our sales team will be happy to advise you.
- Please ensure your nominated bank account has sufficient funds to cover the Direct Debits, both for today and for future renewals. Your bank and our provider may impose fees on failed payments.
Step 2: Create the Direct Debit with GoCardless
In your Maxer client account, go to Billing => My Invoices. Open one of the unpaid invoices.
On the right side of the invoice you should see a dropdown list containing payment methods. Please select the Direct Debit option.
Next, please click on the button "Setup mandate for payment". This will take you to the website of GoCardless, who process the Direct Debit on our behalf.
Alternatively, if there is no unpaid invoice on your account, you can set up a Direct Debit mandate by adding funds to your account balance. To do this, go to Billing => Account Topup. The minimum top-up is €10, or the equivalent in your currency. The added funds will be automatically credited towards your next invoice.
Step 3: Keep in mind
Future renewals processed through the Direct Debit mandate will be initiated 10 days in advance and typically take 5 working days to clear. We aim to align this as closely as possible with our policy for credit/debit card payments, where renewals process 5 days in advance to avoid any interruption to your service.
If in future you'd like to make any amendments to the Direct Debit, please do so more than 10 days before the renewal date.
Lastly, if your account has any invoices that are overdue or that are due imminently (within 10 days), please submit a request to our billing team and explain that you'd like to to pay the invoices by Direct Debit.
Maxer accept payments in five global currencies. Your account currency is determined when you first sign up. To setup a direct debit, you must use a bank account in the same country and currency as your Maxer account. This table has more info:
Invoice Currency |
Direct Debit? |
| GBP | Yes - you can setup a Direct Debit if you have a UK bank account denominated in GBP currency. |
| EUR | Yes - you can setup a SEPA direct debit if you have an EU bank account denominated in Euro currency. |
| USD | Yes - you can setup an ACH debit / auto-pay if you have a US bank account. |
| AUD | Yes - you can setup a BECS direct debit if you have an Australian bank account. |
| CAD | Yes - you can setup a PAD direct debit if you have a Canadian bank account. |
Updated by SP on 02/10/2024
