We welcome clients of all sizes, especially those with large domain name portfolios! Our team will work with you to help you manage your domain names.
For clients managing large portfolios of hundreds or thousands of domain names, we’re sometimes asked whether monthly billing is available. While we understand the wish to reduce the number of transactions, domain renewals must be paid in advance to ensure continuity and avoid any risk of loss. Because of this, we’re not able to offer credit or post-renewal invoicing. All payments must be made before the renewal date, and monthly billing is not available.
This article explains how to keep your account topped up with funds and ensure smooth renewals - without generating hundreds or thousands of small charges on your credit or debit card.
Account Top-Up Feature
We offer an account top-up option, which works like paying in advance. You can add a reasonable amount to your account to cover domain registrations and renewals for the coming month or two. Your billing department may be able to advise on the typical monthly spend to guide this.
You can top up your client account at any time by going to Add Funds. When our billing system generates an invoice, it will automatically apply any available credit and mark the invoice as paid, provided the balance is sufficient.
How Often To Top-Up?
We recommend you estimate your spend on domain names for the next one to six months, taking into consideration typical spend, upcoming renewals and new registrations.
You may also want to consider your accountancy cycle. For example, clients in Ireland often top up their domain credit accounts once every two months, aligning with the country’s bi-monthly VAT reporting period. This results in just six payment transactions per year. However, they still retain an annual record or summary of all invoices (e.g. 1000+ domain renewals) for Revenue audit purposes.
Note: Top-up payments are not subject to VAT. Individual invoices should still be retained in case of a VAT audit.
Auto-Renew ON is Recommended!
When you register or transfer a domain name to us, auto-renew is set to ON and we recommend leaving it that way. This means renewal invoices are generated (28 days in advance) and if there is an account credit, it will be applied to the invoice and the domain renewal will be processed automatically. This is the default setup and it works well for most clients. You only need to ensure your account credit is sufficient for upcoming renewals.
Want to manually process all domain renewals?
The majority of our clients prefer to use auto-renew because (1) the billing system will automatically generate renewal invoices and (2) the domain name is renewed providing there is sufficient account balance or a card on file. However, we understand that some clients prefer to manually process their domain name renewals.
Only if you use the account top-up feature and you do NOT want domain names to be renewed automatically, you should follow these steps:
- Disable auto-renew on your domain names (see here how: I want to cancel my service or domain)
- Do NOT keep a payment method on file (you can manage your payment methods here: Payment Methods)
Alternatively, you can contact our billing department to disable automatic card processing for your account. - Setup a regular routine where you login and manually process renewals, for example 1st February you could process domain renewals for March, 1st March you could process domain renewals for April (you can place the renewal orders here: Domain Renewals)
- Domain renewals should always be processed before their expiry date to make sure there is no interruption to the associated website/email.
Please do not hesitate to contact us if you have any questions.
Updated by PA on 02/07/2025
