This article is intended for customers who need SSH access to their hosting account. By default, SSH access is disabled on all regular hosting and reseller hosting plans. Only SFTP access is enabled by default.
Request SSH Access
To enable SSH access for your account, you need to open a support ticket with our team. Please include the following details in your request:
- Your cPanel username (optional)
-
Your domain name (e.g., example.com)
Once your request is processed, we will provide you with the necessary details, including the custom SSH port number.
Find the Custom SFTP Port Number
If you only require SFTP access (which is enabled by default), you can also open a support ticket to request the custom SFTP port number. For security reasons, our servers do not use the standard port 22 for SSH or SFTP connections.
Connect to SSH or SFTP
Once you have received the necessary connection details from our support team, you can connect using an SSH client (such as PuTTY, Terminal, or OpenSSH) or an SFTP client (such as FileZilla, WinSCP, or Cyberduck). Be sure to use the provided custom port number.
Important Security Recommendations
Using SSH provides powerful access to your hosting environment, but it should be handled with caution, especially if you are not familiar with command-line operations. Running incorrect commands can lead to unintended changes or data loss.
We strongly recommend disabling SSH access once it is no longer required for an extended period. You can request to disable SSH access by opening a support ticket.
For more details on setting up SSH keys and connecting via SSH or SFTP, please refer to our related guides:
If you have any questions or need further assistance, please contact our support team.
Updated by SP on 13/03/2025
