Our payment gateway may return the generic error "Remote Transaction Failure" when there is an error returned from the card issuer.
Potential reasons include:
- Insufficient funds on the card
- The card being expired, frozen or reported lost
- Fraud detection (sometimes triggered by multiple transactions in a short period)
- Card settings blocking the transaction due to limits, country restriction or other conditions
- Temporary technical issues at the card issuer
The exact decline reason can usually be found by contacting your bank directly. However, we understand banks aren't always the easiest to reach. Here are some other steps you can try:
(1) Remove the card, then add again and re-authorise
In your Maxer client area, please go to Billing -> Payment Methods. Please delete the card from the list and then add it again. If your card issuer requests SCA authorisation, you should see a pop-up window and you can complete the process with your banking app or with a one-time pass code (typically sent by SMS message).
(2) Pay instead using Google Pay or Apple Pay
We fully support payment by Google Pay and Apple Pay. You can add your AIB card to your Google Wallet or Apple Wallet app, then complete payment via your Maxer client account. If you are using Google Chrome web browser or an Apple device, the invoice/checkout page will display this payment option.
(3) Ask our billing team to manually charge the card
If your card is listed on the Payment Methods page, we can attempt to charge an invoice for you. You can ask our team for help via support ticket or live chat. If you are placing a new order, please place the order with "Bank Transfer" as payment method, then make sure your card is listed on the Payment Methods page, then contact our billing team via support ticket or live chat. We'll need to know the invoice number and the last 4 digits of your card. We'll then attempt to charge the card for you.
(4) Pay instead by Direct Debit
From 1st January 2023 we now accept payments by Direct Debit. On the invoice/checkout payment you can choose "Direct Debit (GoCardless)", then enter your IBAN - or sort code and account number - and the funds will be debited directly from your bank account.
Please read our guide: I want to setup a direct debit mandate with Maxer.
