Maxer Host offer a free website migration service. This is a service offered to new customers to facilitate a smooth migration to Maxer Host. Our technicians will assist you by migrating your website from your old provider to Maxer Host. We will also advise you on any domain name transfers.
Please note seven important points:
1) Website migrations and domain name transfers are completely different procedures. Please don't assume by transferring your domain name that you have also migrated your website.
2) The website migration service is free and it's also very popular. We migrate 100's of customers each week. A migration can take a few hours, or it might take a few weeks if we're very busy. Please be patient.
3) There may be some downtime, particularly with large websites. We'll try to minimize any downtime, and we carry out most migration work outside office hours.
4) We request that you give us full access to your old provider, so we can manage a smooth migration without having to go back and forward to you many times.
5) We provide 24/7 technical support to hundreds of dedicated server customers. If there is an urgent support request (e.g. hardware failure), we will need to postpone your website migration. Even if we schedule a job in advance, there is always a possibility that other jobs will have to take priority.
6) Sometimes the previous webhosting provider may experience problems and this will delay us migrating your website. Please make sure your website is operational with the previous webhosting provider. We can't copy a website if your previous provider has removed or suspended your webhosting account.
7) When the migration is complete, you must check your website thoroughly. We will always try to achieve the best possible migration, but due to the many factors involved, we make no guarantee for the quality of the migration. The responsibility lies with the client to check your website is running from the Maxer Host servers.
Also, it's important to distinguish exactly what we can copy. Customers who request a migration should be aware of what our technicians will be copying. If your previous webhosting provider uses cPanel control panel (www.cpanel.net), then we can copy everything across. We use cPanel on our own hosting servers and therefore copying a cPanel account is more straighforward. We will login to the cPanel control panel at your old provider, take a backup, copy it to our servers and restore it. The backup will include all files, databases and email accounts intact. Therefore, everything will be copied. Once that's done, we'll update the DNS nameservers on your domain name and your website will go live with Maxer Host. That's it!
However, if your previous hosting provider uses HSPHERE, PLESK, DIRECTADMIN, WEBMIN, ENSIM or any other hosting control panel, we will only be able to copy limited data from your old provider. We will login to the control panel, download your files (using file transfer protocol or FTP), download your databases (using phpMyAdmin, software used for databases), and then upload them to your new hosting account at Maxer Host. Once that's done, we'll update the DNS nameservers on your domain name and your website will go live with Maxer Host. This process involves much more manual work, and you'll notice that email accounts are not copied across. You'll need to login to your new cPanel control panel at Maxer Host, go to the 'Email Accounts' page, and setup all your email accounts.
To get started, please contact our support team via support ticket or by emailing support@maxer.com ONLY as we need alot of information in writing to proceed. The migrations team will get in touch with information required to investigate further and give you an estimated completion time.
