The Manage Team feature in cPanel allows you to create, configure, and manage team user accounts, enabling controlled access to your cPanel account. Follow the steps below to get started.

Note: This feature may not be available on some servers. We are actively working to roll it out to older servers in the near future.

Accessing the Manage Team Interface

  1. Log in to your cPanel account.

  2. In the Tools menu on the left-hand side, click Manage Team.

You will be directed to the Manage Team interface. If no team users exist yet, the list will appear empty.

Creating a Team User

  1. In the Manage Team interface, click the blue + Create Team User button.

  2. Fill in the following fields:

    • Username: Enter a unique username for the new team member.

    • Password: Set a password or choose to let the user set their password.

    • Contact Email: Provide the user’s email address.

    • Roles (optional): Select the appropriate roles to define their access privileges.

    • Notes (optional): Add any notes relevant to this user account.

  3. Under the Services section, toggle specific features you want to enable for the user, such as:

    • Email

      • This will create an email account for the user.

    • FTP

      • This will create an FTP account for the user.

      • Important: By default, cPanel will pre-populate the FTP home directory with the username, e.g., public_html/username. If you want the user to have access to the main website files, you should edit this path to public_html (or the document root of the relevant add-on domain or sub-domain).

      • If you leave the default, the user will only have access to their own subdirectory.

    • Web Disk

      • This will enable Web Disk (WebDAV) access for the user.

      • Important: By default, cPanel will pre-populate the Web Disk home directory with the username, e.g., public_html/username. Update this to public_html (or the required document root) if the user needs access to the main website files or a specific add-on domain/sub-domain directory.

      • The default path only provides access to the user's own subdirectory.

  4. In the Security Settings, you can:

    • Set an expiry date for temporary users.

    • Add an Expire Reason (optional).

  5. Once complete, click Create.

Managing Team User Accounts

After creating team users, you can manage their access, reset passwords, or delete accounts via the Actions column in the user list.

Viewing Audit Logs

To review activities performed by team users, click the View Audit Log link in the Manage Team interface. This ensures accountability and transparency within your team.

Important Notes

  • Only grant access to users you trust, as team users will have access to account-level functionality.
  • For detailed information on managing roles and permissions, refer to cPanel’s documentation: Manage Team Documentation.
  • This feature may not be available on some servers. We are actively working to roll it out to older servers in the near future.

Feel free to reach out to our support team if you have any questions or need assistance.

Updated by SP on 23/06/2023

Was this answer helpful? 0 Users Found This Useful (0 Votes)